THE IMPACT OF OCCUPATIONAL STRESS ON THE JOB PERFORMANCE OF EMPLOYEES IN QUEZON CITY




As Partial Fulfilment of the Requirement for the Degree of Bachelor of Science in
Entrepreneurial Management




A Research Study

Presented to:

Dr. Rolando Alcantara




By:

Jerry Jake G. Reyes

CHAPTER I

Introduction

As part of daily living, people work and spend the whole day in their jobs in order to get money to finance their basic needs. They are well-determined to work that sometimes they don't notice they are almost abusing themselves physically and emotionally. These may lead to stress. Stress is an emotionally disruptive or unsetting of our mind that occurs as a result of adverse external influences.

The stress that usually occurs among employees is called occupational stress, the kind of stress that is associated with the workplace.

Stress is a common phenomenon since then and many studies have been conducted in order to determine how stress affects man's lífe. There are also published studies that show the various concepts that are closely related to the word stress. One of these concepts is the relationship between stress and job performance.

In Quezonc City, former capital city of the Philippines, where large numbers of people are employed, employees are predicted to possess occupational stress. This kind of stress might have something to do with their job performance. The researcher of the study aims to know the impact of occupational stress on the job performance of employees in Quezon City, hence this study might serve as a tool for employees to become more concious of the problems that may exist within the workplace and may then affect their job performance. The study will also provide some advice on how employees should cope with occupational stress in order to sustain better job performance.

Conceptual Framework

The diagram shows the connection between the four variables-workplace, emplnyees, job performance and occupational stress. It illustrates the respective role of each variable to one another that forms the cycle. Workplace is the origin of the cycle. Workplace affects the employees depending on its working condition or working environment. If the workplace is clean and has a pleasant condition, it will give a good mood to employees to perform their job well. In the contrary, if the workplace is unpleasant, uncomfortable and with loads of works to be done, it will lead the employees to possess occupational stress. The employees who possers stress may perform poor on their job performance; and poor job performance may then affect the overall condition of the workplace.

Statement of the Problem

The study aims to investigate the impact of occupational stress on the job performance of employees in Quezon City and has the purpose to answer the following questions:
1. Do emplyoyees of Quezon City believe that occupational stress affect their job performance?
2. What are the possible effects of occupational stress on the job performance of employees in Quezon City?
3. What causes the employees to possess occupational stress at work?

Assumption

The study is all about the impact of occupational stress on the job performance of employees and is assumed to give important informations that can justify it. The researcher assumes the study to find answers that merely detail and explain the problem the study was in the focus of.

Hypothesis

Ho: There is no significant impact of occupational stress on the job performance of employees in Quezon City.

Ha: There is a significant impact of occupational stress on the job performance of employees in Quezon City.

Significance of the Study

The researcher of the thesis believes that the study will provide informations that will help discuss occupational stress as a major problem of employees that affects job performance.

By this study, other potential researches might also be conducted in order to acheive further development on the public knowledge and better results about the subject.

Most importantly, the study will give an insight to the mind of employees about the impact of stress in their job performance. The study also seeks to help them know how to deal and cope with occupational stress in order to perform better in their jobs.

Scope and Delimitation

The title of the study is the impact of occupational stress on the job performance of employees in Quezon City. It was narrowed down from the previous title-"the impact of stress on the job performance of employees".

The researcher limits the topic onto occupational stress because the term "stress" has broad classifications. Occupational stress is the most appropriate one for the problem.

Since the respondents of the study would only come from Quezon City then the study was so entitled.

The respondents are employees from Quezon City with ages twentyone (21) to thirty (30) years old. This range of age is the majority age of employees.

The researcher believes that this study is timely favorable to do. The problem still exists up to this present time onwards.

Definition of Terms

Below is the list of words provided its meanings so that the readers of the study will understand the use of each word in the context.

Stress
Stress is an emotionally
disruptive or unsettling
condition of our mind that
occurs as a result of adverse
external influences.

Occupational stress
Occupational stress is a term
used to define ongoing stress
that is related to the
workplace. The stress may
have to do with the
responsibilities associated with
the work itself, or be caused
by conditions that are based in
the corporate culture or
personality conflicts.

Workplace
Workplace is a place whe people do their jobs
Job performance is most commonly referred to whether a person performs their job well.

Phenomenon
phenomenon is anything that is or can be experienced or felt, something that is noticed.

Cope
cope means to deal with problems or dificulties effectively.

Working/work Environment
work environment is
comprised of the physical
location, equipment, materials
processed or used, and the
activities of an employee while
engaged in the performance of
his work, whether on or off the
railroads property.